Refund & Cancellation Policy
General cancellation and refund principles for ALIFY project work.
1. Project-specific terms
Refunds, deposits, milestones and cancellation rights are primarily governed by the signed proposal, statement of work or service agreement for each engagement.
2. Deposits and commencement
Where a project requires an upfront deposit or booking payment, the agreement should state whether that amount becomes non-refundable once scheduling, discovery, research or production work begins.
3. Client cancellation
If a client cancels after work has started, amounts already earned for completed work, reserved capacity, third-party costs and approved expenses may remain payable, subject to the signed agreement and applicable law.
4. ALIFY cancellation
If ALIFY must cancel work that has not been performed, any unearned prepaid amount should be addressed in accordance with the project agreement and applicable law.
5. Third-party costs
Domain fees, hosting, software licenses, stock assets, paid plugins, advertising spend and other third-party purchases may be non-refundable once purchased or committed.
6. Request process
Cancellation or refund requests should be made in writing to hello@alify.site with the project reference and reason. The controlling signed agreement will be reviewed before a decision is confirmed.
Contact
Questions about this page can be sent to hello@alify.site .